CUSTOMER SERVICE

SHIPPING & DELIVERY
 
Orders are shipped in 24 –  48 hours. Delivery depending on where you are will arrive in the next 1 – 4 days (Australia-wide).
International Orders, delivery times may vary depending on your country of residence. Usually parcels are delivered between 5-15 days.
Please let us know if your order has taken longer than 5 days (Australia) and 15 Days (International) all orders will be tracked.
 
RETURNS & REFUNDS
 
All returns must be advised in writing within 10 days from receipt of your order. Please email [email protected] with a copy of your Invoice number and reason for return. Once your claim has been approved our customer service department will contact you and advise collection and refund options.

 

Returns & Refunds Policy applies to the following situations:

  1. Damaged or Faulty Goods: If you have received an item that is un-usable or faulty, BU will offer a full refund.
  2. Unsuitable Goods: If you deem the items you have ordered as unsuitable, BU will offer a credit for the amount paid within 15 days of receipt of your order provided the goods are un-used.